Bolsa de Trabajo de jobber.mx

Este anuncio fué publicado hace 45 días o más.

interesados

Do you like to make people happy?

Start your career in the best paid Contact Center in Monterrey!

You can make more than $20,000 per month

Join our new campaign the fastest growing video streaming startup (backed by some of the world's largest media companies) that is reinventing live television for the sport fan and cord cutting era.

We broadcasts most NFL, MLB, NBA and NHL games, all major soccer leagues, and a wide range of college and other sports. The company also broadcasts a wide variety of movies and entertainment programming including the FOX and NBC broadcast catalogs, Showtime, AMC…and much more to come! Our service can be accessed on multiple platforms, including web, Android, iOS, tvOS, Fire TV, Android TV, Roku and Chromecast.

We are seeking:

We are looking for a bi-lingual (Spanish and English) representative to deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding our products over the phone and online. We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues. Candidates are expected to complete ongoing training to stay abreast of product, service and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries, and should strive for a one-call resolution of customer issues.

Position Description

•    Receiving calls from clients.

•    Answer Incoming Calls for tech support / customer service and retention lines

•    Provide a high level of professional and competent service assistance.

•    Successfully complete and approve training and quality requirements.

•    Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.

•    Process comments and notes in the system for each call, providing information for further calls to be reference to partners.

•    Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

•    Ability to listen with empathy, use probing questions as needed to understand issues and proactively offer solutions to customers.        

•    Escalate issues to the coach when resolution is not available and follow the chain of command.

•    Create a positive impression of the brand whenever interacting with customers

Requirements

•    At Least 18 years old

•    High school, GED or equivalent

•    Experience in Technical support or call center (Desired)

•    Experience in billing and retention (Desired)

•    Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)

Customer Service Skills

•    Ability to build rapport.

•    Ability to build and gain the customer trust by: listening & understanding and where possible. Exceeding their needs.

•    Ability to identify and respond to customers’ needs

Listening Skills

•     Effective Listening & comprehension Skills.

•     Ability to actively listen to the customer

•     Ability to assimilate a variety of information and make logical Consistent decisions.

Problem Solving Skills

•    Ability to recognize and resolve problems

•    Excellent Trouble shooting skills.

•    Excellent negotiation skills.

•    Ability to prioritize tasks in order of importance and manage time

•    Effectively to ensure deadlines are met

Benefits

•    Great base salary plus bonuses you can make more than $20,000 per month!

•    Law Benefits

•    Minor Medical Expenses

•    Pantry Vouchers

•    Life Insurance

•    College Scholarships

•    and more!

Apply today!!