Bolsa de Trabajo de jobber.mx

Este anuncio fué publicado hace 45 días o más.

interesados

Do you like to make people happy?

Start your career in the best paid Contact Center in Monterrey!

You can make more than $20,000 per month with very generous sales/retention incentives.

Benefits

    Great base salary plus bonuses you can make more than $20,000 per month!

    Law Benefits

    Minor Medical Expenses

    Pantry Vouchers

    Life Insurance

    College Scholarships

    and more!

We are seeking:

We are looking for a bi-lingual (Spanish and English) energetic and financially driven, friendly representative to deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding our products over the phone and online. We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues and retain their business or service. Candidates are expected to complete ongoing training to stay abreast of product, service and policy changes that will be relevant to our customers. The candidate will also provide effective and timely resolution of a range of customer inquiries, and should strive for a one-call resolution of customer issues.

The ideal candidate is:

    A fan of NFL, MLB, international soccer, and other major sports leagues

    Passionate about TV and movies from the United States of America

    Strong communication skills – Able to have a conversation with our subscribers about their favorite teams, shows, movies, etc.

    Familiar with streaming OTT services (streaming services)

Position Description

    Receiving calls from our clients.

    Answer Incoming Calls for Retention/Tech Support/Customer Service Lines.

    Provide a high level of professional and competent service assistance.

    Successfully complete and approve training and quality requirements.

    Effectively communicates resolution to customer issues, summarizes ideas, provides concise answers and fulfills the needs of existing customers that are at risk of cancelling services or orders.

    Process comments and notes in our system for each call, providing information for further calls to be reference to partners.

    Search, analyze and provide information from the different systems to clients.

    Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

    Addresses concerns with the goal of increasing satisfaction and securing renewals or saves.

    Ability to listen with empathy, use probing questions as needed to understand issues and proactively offer solutions to customers. Offers discounts or special deals as needed and within pre-established limits.

    Identify Customer needs with fact finding questions and ultimately prevent them from terminating services by providing needs based on solutions.

    Escalate issues to the coach when resolution is not available and follow the chain of command.

    Create a positive impression of the the brand whenever interacting with customers

Requirements

    At Least 18 years old

    High school, GED or equivalent

    Experience in Technical support or call center (Desired)

    Experience in Sales and Retention (Desired)

    Basic math savvy

    Background Check successful.

    Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)

Communication Skills

    Strong verbal communication (English and Spanish)

    Ability to read accurately using proper grammar, good enunciation and smooth flow (English and Spanish)

    Ability to write accurately using proper grammar, (English and Spanish)

    Ability to empathize with the customer.

Customer Service Skills

    Ability to build rapport.

    Ability to build and gain the customer trust by: listening & understanding and where possible. Exceeding their needs.

    Ability to identify and respond to customers’ needs

Listening Skills

    Effective Listening & Comprehension Skills.

    Ability to actively listen to the customer

    Ability to assimilate a variety of information and make logical consistent decisions.

Problem Solving Skills

    Ability to recognize and resolve problems

    Excellent trouble shooting skills.

    Excellent negotiation skills.

    Ability to prioritize tasks in order of importance and manage time

    Effectively to ensure deadlines are met

Call us today or send us a WhatsApp message 81 80 29 34 97