Bolsa de Trabajo de jobber.mx

Este anuncio fué publicado hace 45 días o más.

interesados

VOICE- COMM

We are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programs

ACTIVITIES

* Support IT Platforms, Integration and Digital Services by applying best practices and solutions.

* Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 7×24×365

* Operate with the various service providers: Capgemini ( Mulesoft and Service Now) , Yalo, Telnet, Pitcher , ACN, SAP, Greenmile, Hasar.

* Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.

Resolve incidents with an extreme sense of urgency, working with the different internal or external support groups an agile and robust solutions.

REQUIRED KNOWLEDGE

Microservices Tuning

* Digital Platforms

* Management of Structures and information 

* CustomerService

* Management of service providers

* Skills/Technical Competencies

COMPETENCIES, SKILLS AND EXPERIENCE

* 4-5 years of hands-on IT Experience in a technical/helpdesk role

* 4-5 years of hand-on Experience with at least one infrastructure technology ( for example UNIX or Windows)

* Solid knowledge in Microsoft Excel ( Power Query highly desirable)

* Advance Level English

* Technical English is Required

* Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment

* Proactive

* Teamwork

#NuvitService