Bolsa de Trabajo de jobber.mx

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interesados

EUC

Responsible for managing the product life cycle of all service-raised incidenysand all service request, requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user service

ACTIVITIES

* Provide Tier 1-2 Support, on escalated incidents from our helpdesk related to our workstation and mobile environments , including support for hardware, operating systems, drivers, and applications.

  Assist with software deployments, applications packaging, scripting, operating systems deployments, PC imaging and security for end user computing devices.

Support with mobile device management , including office 365 MDM

REQUIRED KNOWLEDGE

* Excellent understanding of current MAC OS and Windows 10+

* Good knowledge on how to troubleshoot basic client application problems

* Good understanding of Active Directory and Group Policy at one level to torubleshoot problems encountered by teh user

* Good understanding of Cloud technologies

COMPETENCIES, SKILLS AND EXPERIENCE

* 4-5 years of hands on IT Experience in a technical-helpdesk role.

* 4-5 years of hands on experience with at least one infrastructure technology (for Example: UNIX or Windows)

* Solid knowledge in Microsoft Excel ( Power query highly desirable)

*Desirable advance level of English

* Technical Englis is required

* Highly Motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment

* Proactive

* Teamwork

#NuvitService